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    Refund Policy

    Refunds

    For most items, you may return your product within 14 days of receiving your order for a refund or exchange. Please note that return shipping costs are not refundable.

    To be eligible for a return, the product must be unused, in as-new condition, and in its original, unopened packaging. For hygiene reasons, we cannot accept returns where the seal has been broken or the product has been used, unless it is a valid warranty claim.

    The product must also be returned in its original packaging.

    Your Right to Cancel

    Under applicable consumer legislation, you have the right to cancel your purchase within 14 days of receiving your order.

    To exercise your right to cancel, the product must be returned in substantially the same condition as received. This means it must not have been used or opened if it is a hygiene product.

    Please contact us using our contact form to notify us that you wish to exercise your right to cancel.

    The customer is responsible for the return shipping costs.

    Once we have received and approved your return, your refund will be processed within 14 days.

    Please return your parcel to:

    JAA E-handel AB
    Company Registration Number: 559514-9054
    Hangövägen 29
    115 41 Stockholm
    Sweden

    Returns

    Once your returned item has been received and inspected, you will receive an email confirming that we have received your return.

    We will also notify you whether your refund has been approved or declined.

    If approved, your refund will be processed automatically and credited to your original payment method within a few business days.

    Late or Missing Refunds

    If you have not yet received your refund:

    • Check your bank account again.

    • Contact your card provider, as it may take some time before your refund is officially processed.

    • Contact your bank, as processing times can vary.

    If you have completed all of the above and still have not received your refund, please contact us using our contact form.

    SilkySkin™ – 365-Day Money-Back Guarantee

    We're confident you'll notice smoother skin from your very first use.

    To qualify for the guarantee, you must:

    • Take a clear before photo of your skin before using the shaver.

    • Use SilkySkin™ once, following the instructions provided.

    • Take a clear after photo immediately after use.

    • Email both photos along with your order number to kontakt@silkyskin.se.

    If your skin isn't noticeably smoother after using SilkySkin™, we'll give you a full refund.

    Once we have reviewed and verified your submission, the full purchase price will be refunded.

    This guarantee applies only to purchases made through our official online store.

    Uncollected Parcels

    Once your order has been dispatched, it will be delivered to your local collection point if home delivery is unavailable. You will receive a notification by SMS, email, or directly from the delivery courier.

    Your parcel will normally be held for 7 days before being returned to us.

    If you fail to collect your parcel within this period, it will be treated as an uncollected return.

    To cover handling, shipping, and administration costs, a fee of ÂŁ15 will be deducted from your refund.

    Discount Codes

    Discount codes are valid only at the time of purchase and cannot be applied or refunded after an order has been placed.

    It is the customer's responsibility to enter a valid discount code before completing checkout.

    Important Information

    • If you change your mind, you must first collect the parcel and then return it using our standard returns procedure.

    • Uncollected parcels will always incur a ÂŁ15 administration fee, regardless of the reason.

    • Once the parcel has been returned to us, your order will automatically be cancelled.

    • The value of the returned products will be refunded minus the ÂŁ15 administration fee.

    • If you have not yet paid your invoice, the amount due will be adjusted. If payment has already been made, we will refund the remaining balance.

    • If we are unable to deduct the fee from your original payment, a separate invoice may be issued.

    Exchanges

    We only replace items if they are defective or damaged.

    If you need to exchange your item for the same product, please contact us using our contact form.

    Order Cancellations

    If you wish to cancel your order after it has already been dispatched, unfortunately we are unable to accept your cancellation request.

    Please follow our standard returns process once your order has been delivered.

    Click here to request a return: RETURN REQUEST

    Return Shipping

    We will provide return instructions by email, including the return address for your item.

    You are responsible for the cost of returning your item. Shipping charges are non-refundable.

    If you receive a refund, the cost of return shipping will not be reimbursed.

    Depending on where you live, the time required for your exchanged item to reach you may vary.

    If you are returning an item worth more than ÂŁ60, we recommend using a tracked delivery service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.