Refund & Return Policy

14-Day Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be:

• Unused

• Unopened

• In its original packaging

• In the same condition as when received

Because SilkySkin™ is a personal-care product, we cannot accept standard returns of products that have been opened, used, or had any hygiene or protective seal removed.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Original shipping and handling charges are non-refundable unless required by applicable law.

To request a return, email kontakt@silkyskin.se with your order number.

Do not send any product back before receiving return instructions from us.

SilkySkin™ – 365-Day Money-Back Guarantee

If SilkySkin™ does not provide the smooth-skin result we promise, you may request a refund within 365 days of delivery.

To qualify, you must:

1. Take a clear photo of the area before using SilkySkin™.

2. Use SilkySkin™ according to the instructions.

3. Take a clear photo of the same area immediately after use.

4. Email both photos together with your order number to kontakt@silkyskin.se.

The photos must clearly show the same area before and after use so that we can reasonably verify the result.

If the documentation reasonably demonstrates that SilkySkin™ did not provide the promised smooth-skin result, the claim may be approved for a refund.

The guarantee:

• Applies only to purchases made directly through silkyskin.com

• Applies only to the original purchaser

• Is limited to one approved claim per customer and order

• Requires proof of purchase

• Does not apply to misuse, intentional damage, modification, or use inconsistent with the instructions

A change of mind or decision not to use the product does not qualify under the 365-Day Money-Back Guarantee.

Multi-Packs and Bundles

If your order contains multiple SilkySkin™ devices or promotional items, an approved claim does not automatically qualify the entire order for a refund.

The guarantee applies only to the eligible product covered by the approved claim.

We may require any additional unopened items included in the same bundle or promotion to be returned before refunding those items.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, is defective, or you receive the wrong item, contact us at kontakt@silkyskin.se.

Please include:

• Your order number

• A description of the issue

• Clear photos or video showing the issue, where reasonably necessary

If the claim is approved, we may provide a replacement or refund as appropriate.

Refunds

Approved refunds will be issued to the original payment method.

Original shipping and handling charges are non-refundable unless required by applicable law or the issue was caused by us.

Please allow additional processing time for your bank or payment provider after the refund has been issued.

Unauthorized Returns

Do not send any product back unless we have specifically instructed you to do so.

Returns sent without prior authorization may not be accepted or processed.

If a return is required, we will provide the return instructions and applicable return address by email.

Shipping-Related Issues

Shipping delays, incorrect addresses, missing items, lost packages, delivered-but-not-received claims, Package Protection, and order cancellation rules are governed by our Shipping Policy.

Contact Us

For questions regarding returns, refunds, damaged or defective products, or the SilkySkin™ 365-Day Money-Back Guarantee:

Email: kontakt@silkyskin.se
Website: silkyskin.com