Refund policy

Refunds

For most items, you may return your item within 14 days of receiving it for a refund or exchange. Return shipping costs are non-refundable.

The product must be in new, unused condition and in its unopened original packaging. For hygiene reasons, we cannot accept returns where the seal has been broken or the product has been used, unless it is an approved warranty claim.

The product must also be returned in its original packaging.

Statutory Right of Withdrawal

Under Swedish law, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise your right of withdrawal, the product must be in substantially unchanged condition. If the product is a hygiene product, it must not have been used or opened.

Please contact us through our contact form to let us know that you wish to exercise your right of withdrawal. You are responsible for the cost of return shipping. Your refund will be processed within 14 days after we have received and approved your return.

Packages should be returned to the following address:

JAA E-handel AB
Company Registration No.: 559514-9054
Hangövägen 29
115 41 Stockholm
Sweden

Returns (if applicable)

Once your return has been received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card provider, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund appears in your account.

If you have completed all of these steps and still haven't received your refund, please contact us through our contact form.

SilkySkin™ – 365-Day Money-Back Guarantee

We're confident you'll experience smooth skin after your very first use.

To qualify for the guarantee, you must:

1. Take a clear photo of your skin before using the shaver.
2. Use SilkySkin™ once according to the instructions.
3. Take a clear photo of your skin immediately after use.
4. Send both photos together with your order number to support@silkyskin.com.

If your skin isn't smooth after using SilkySkin™, you'll get your money back.

Once we have received and verified the required documentation, the full amount will be refunded. The guarantee applies only to purchases made through our official online store at silkyskin.com.

Unclaimed Packages

When your order is shipped, it will be delivered to a collection point and you will receive a notification by SMS, email, or through the PostNord app.

The package will remain at the collection point for 7 days before being automatically returned to us.

If you do not collect your package in time, it will be registered as an unclaimed package and returned to us.

To cover handling, shipping, and administration costs, you will be charged a fee of SEK 199.

Discount Codes

Discount codes are valid only at the time of purchase and cannot be applied or refunded retroactively. It is the customer's responsibility to enter a valid discount code before completing payment.

Important Information

• Changed your mind? You must collect the package and return it through our standard returns process.
• Unclaimed packages are always subject to a SEK 199 fee, regardless of the reason.
• Once the package has been returned to us, your order will be automatically cancelled.
• The value of the goods will be refunded minus the SEK 199 handling fee.
• If you have not yet paid your invoice, the amount will be adjusted accordingly. If you have already paid, we will refund the difference.
• If we are unable to deduct the fee from your original payment, a separate invoice will be issued.

Tip: You can often extend the collection period directly through the PostNord app free of charge.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our contact form.

Cancellations

Unfortunately, if you wish to cancel your order after your package has already been shipped, your cancellation request cannot be accepted.

Click here to request a return: RETURN REQUEST

Return Shipping

We will provide instructions by email on where to send your item for return.

You are responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning an item worth more than SEK 750, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.