Track your package
📦 How to Track Your Package
Once your order has been shipped, you’ll receive a tracking number by email. Depending on the carrier used for your shipment, you can track your package as follows:
📨 If your package is shipped with PostNord
➡️ Your tracking number will usually look like this: XXXXSE (e.g. LZ123456789SE)
➡️ Visit PostNord’s website or use the PostNord app
➡️ Enter your tracking number to see the latest status of your package
📬 If your package is shipped with CityMail
➡️ If your tracking number looks like this: BCMYE000123456
→ Your package is being delivered by CityMail
➡️ Visit CityMail’s website
➡️ Select “Track letter/package” and enter your tracking number
❓ Frequently Asked Questions
Where can I find my tracking number?
👉 You’ll find it in the shipping confirmation email sent when your order has been dispatched. This is usually sent approximately 24–48 hours after placing your order.
My tracking hasn’t updated – does that mean something is wrong?
👉 No, this is completely normal. Some stages of the delivery process may not appear in the PostNord or CityMail tracking system immediately, but your package is still on its way.
How long does delivery take?
👉 Delivery can take up to 10 business days from the date your package is shipped.
Why hasn’t my tracking updated since the package was registered?
👉 This is completely normal. Several stages of the shipping process take place behind the scenes before the next tracking update appears. Your package is still on its way.
💬 Need Help?
Don’t hesitate to contact us at support@silkyskin.com – we’re here to help! 💛